Refund policy
Important: Return Registration Required
Returns must always be registered with us in advance via email.
The address shown on the shipment is not our return address.
If you send a return without notifying us first, unfortunately we will not be able to process your return.
Return Policy
All orders are carefully inspected and professionally packaged in our warehouse.
If your order has been damaged during shipping, you are not fully satisfied, or the glasses do not fit as expected, please contact us at glaszlondon@outlook.com — we are happy to assist you.
You have the right to cancel and return your order within 14 days of receipt, without providing a reason.
Please note: the 14-day return period applies from the moment we receive the returned item.
Returns can be sent back in the original packaging, usually via standard mailbox post.
We will either exchange the item or refund the purchase amount within 14 working days.
Return Conditions
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Return shipping (or exchange) costs are at your own expense
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Returns sent without a track & trace code are at your own risk
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Glasz is not liable for lost or damaged returns
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Always request proof of shipment
Returns are only accepted if the item is:
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Undamaged
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Unused
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Returned complete (including accessories, case, etc.)
You may inspect and try on the glasses as you would in a physical store.
If the glasses have been worn, we unfortunately cannot accept them for return or exchange.
Please handle the packaging with care and reuse it if possible.
How to Return an Order
Step 1:
Send an email to glaszlondon@outlook.com.
We will provide you with the return instructions.
Please do not send a return without contacting us first.
Step 2:
You will receive a confirmation once your return has been received and processed.
Complaints Procedure
We recommend submitting any complaints to us first via glaszlondon@outlook.com.
If this does not lead to a solution, you may submit your dispute for mediation via the
European Commission’s ODR platform:
This platform is available for EU consumers and can be used if your complaint has not yet been handled elsewhere